• phone
    Phone:
    610.344.5000
  • phone
    Location:
    601 Westtown Road, Suite 012
    West Chester, PA 19380

Chester County EMS Message Center

NOTAP - CAD Help Desk

As of 1700 today (well yesterday, sorry for the delay) the MPS help center will return to routine staffing. Technical Issues during normal business hours should be reported by calling 610-344-5074. After hours issues can be reported through enterprise wizard. Question on use of the product should be directed to the 911 Training personnel at 610-344-4392 As always any emergency issues should be directed to the 911 Supervisor at 610-344-5100.

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Integraph CAD MPS FAQs

Please see the attached document of FAQs for the Integraph CAD system

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MDC Connection Issues

A sporadic connection problem between the router and docking stations in fire and EMS units has been discovered. Please follow the procedure shown if your MDC is unable to connect to the system. 1. Check to see if the MDC has internet access. 2. If yes, locate the power MDC dock power switch. a. The power switch is located on the right side of the dock towards the rear. b. It's a black rocker switch with a green light. c. Flip the switch to power off, wait a few seconds and power back on. d. The radio IP icon should turn green. 3. If no, submit a ticket for repair in Enterprise Wizard. Thank you in advance for your cooperation.

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CAD Transition

Chester County Communications will work to transition to Intergraph Computer Aided Dispatch (CAD) beginning at 1000 hours on Tuesday, August 23, 2016. On that date, responders will be prompted to cease mobile data operations at, or close to, 0930 hours. Once the transition to Mobile for Public Safety (MPS) is complete, responders will be prompted to begin mobile data operations via MPS. While both systems are currently operable through Sunday, August 21, incident processing will continue through Tx Messenger until the transition period begins. During transition, voice radio announcements will be made to keep responders up-to-date on the status of transition. In an effort to ease this transition, please verify your ability to log into MPS by Sunday, August 21. Beginning Friday, August 19th responders should update both MPS and the MPS map by clicking Update MPS and Update Maps on the MPS launch screen. After Sunday, August 21, MPS will be unavailable in preparation for Tuesday's transition. Please direct any questions to cadsupport@chesco.org or by calling 610-344-5074.

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CAD Reference Manual

Attached are CAD Reference materials.

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PA EMS BLS Practitioner of the Year

The Council is pleased to announce that Joshua Schreiber has been chosen as the 2016 PA EMS BLS Practitioner of the Year. He will be honored at this year’s Pennsylvania State EMS Conference held in Lancaster in September. Josh received the same award at this year's Council Banquet for his hard work as a leader and provider for the Elverson-Honey Brook Area EMS Service. Great Job!!

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VRP Project Updates

Please see the attached documents in reference to updatses with the Voice Radio Project.

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Mobile for Public Safety Training Dates

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Harris Remote Speaker Microphone Issue

Since deployment of the Harris XG-75pe and XG-25 Portable radios in January 2016, Chester County and Harris have noticed a higher than expected failure rate on the remote speaker microphones issued to first responders. This includes the standard microphone as well as the GPS equipped microphones, however rates were lower with the GPS models.

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Senate Approves Fire & EMS Grants Extension

The Senate passed a bill that reauthorizes a popular Fire/EMS grant program for four years, according to Senator Randy Vulakovich, Chairman of the Senate Veterans Affairs and Emergency Preparedness Committee.

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New CAD Station Printing

Please see the attached documents from the County in reference to New CAD station printing.

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EMS Bulletin Issued

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Mobile Radio Installation Issue Procedure

Please see the attached letter from the County in reference to the mobile radio installation issue procedure process.

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CAD Station Terminals

Please read the attached letter from the county in reference to CAD station Terminals.

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Battery Care and CC Scan Documents

The attached documents provide information for Battery Care and CC Scan for the new Harris Radio system.

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Recent News from the Gallery

May 18, 2016

2016 Chester County EMS Council, Inc. Annual Awards Ceremony

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© 2016, Chester County EMS Council, Inc. All Rights Reserved
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